Privacy policy

Last updated: April 17, 2026

This Privacy Policy describes how Loomlatch (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from loomlatch.com (the "Services").

By using any of our Services, you agree to the collection and use of your information as outlined in this policy. If you do not agree to these terms, please refrain from using our Services.

1. Personal Information We Collect

We collect information to provide a streamlined, curated shopping experience. The types of information we collect include:

  • Contact & Shipping Details: Name, billing address, shipping address, email, and phone number.

  • Payment Information: Credit/debit card numbers and transaction details (processed securely via encrypted payment gateways).

  • Account Credentials: Usernames, passwords, and security settings.

  • Usage & Device Data: IP address, browser type, device identifiers, and how you navigate our site (collected via cookies and similar technologies).

  • Customer Support: Any information you provide when communicating with our support team.

2. How We Use Your Information

We use your data to fulfill our commitment to you, including:

  • Order Fulfillment: Processing payments, arranging shipping, and facilitating returns/exchanges.

  • Customer Experience: Tailoring product recommendations and remembering your preferences.

  • Marketing: Sending updates or promotional offers (which you may opt out of at any time).

  • Security: Detecting and preventing fraudulent transactions to ensure a safe shopping environment.

3. Disclosure of Information

We do not sell your personal information. We only share data with trusted third parties to facilitate our business operations:

  • Service Providers: Including Shopify (our hosting platform), payment processors, and shipping carriers.

  • Compliance & Safety: When required by law or to protect our rights, safety, and property.

  • Business Transfers: In the event of a merger or business acquisition.

4. Third-Party Integration & Links

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage and general application.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to read their statements.

5. Security & Retention

While no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and implement additional industry-standard encryption. We retain your information only as long as necessary to provide you with our services and comply with legal obligations.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, Correct, or Delete your personal data.

  • Opt-out of targeted advertising or marketing communications.

  • Withdraw Consent for data processing at any time.

To exercise these rights, please contact us at the email address provided below.

7. Children’s Privacy

Loomlatch does not knowingly collect information from children under the age of 16. Our services are intended for use by adults.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail:

Email: hello@loomlatch.com

 Mailing Address: Loomlatch Operations ,Solai Nagar, Dharmapuram, Karaikal, PY 609602, India